Terms of Service

Last Updated: March 13, 2026

1. Services

FlowSync Consulting provides custom NetSuite development services including, but not limited to, custom Suitelets, workflow automation, system integration, document generation, and performance optimization consulting.

2. Engagement Types

Services are provided through one of the following engagement models:

  • Project-Based: Fixed scope, timeline, and budget as defined in the project proposal.
  • Retainer: Ongoing monthly capacity for development, support, and optimization work.
  • Hourly Consulting: Services billed at agreed hourly rates for ad-hoc needs.

All engagements begin with a signed proposal or statement of work (SOW) that outlines deliverables, timeline, and compensation.

3. Payment Terms

  • Project-Based: 50% deposit required before work begins. Remaining 50% due upon project completion and client acceptance.
  • Retainer: Monthly retainer invoiced at the beginning of each billing period. Payment due within 15 days of invoice date.
  • Hourly Consulting: Invoiced monthly. Payment due within 15 days of invoice date.

Accepted payment methods: ACH transfer, credit card (via Stripe), check. Late payments may incur a 1.5% monthly interest charge.

4. Refund and Cancellation Policy

  • Project-Based: Initial deposit is non-refundable once work has begun. If the project is cancelled mid-stream, client is responsible for payment of work completed to date at the agreed hourly equivalent rate.
  • Retainer: Either party may cancel with 30 days written notice. Unused retainer hours do not roll over to subsequent months unless otherwise specified in the SOW.
  • Hourly Consulting: No refunds for completed work. Client may terminate the engagement at any time and will be invoiced for hours worked to date.

5. Intellectual Property

Upon full payment, all custom code, scripts, and documentation created specifically for the client become the property of the client. FlowSync Consulting retains the right to reuse general patterns, libraries, and non-client-specific code in future projects.

Any pre-existing intellectual property (templates, libraries, frameworks) used in the project remains the property of FlowSync Consulting but is licensed to the client for use within their NetSuite environment.

6. Client Responsibilities

The client agrees to:

  • Provide timely access to NetSuite environments (sandbox and production as needed)
  • Provide accurate business requirements and timely feedback
  • Designate a primary point of contact for project communication
  • Obtain necessary internal approvals for scope changes
  • Test deliverables in sandbox environments before production deployment

Delays caused by client unavailability, late feedback, or lack of access may result in timeline extensions and are not grounds for refunds.

7. Warranties and Disclaimers

FlowSync Consulting warrants that all work will be performed in a professional manner consistent with industry standards. We guarantee that custom code will function as described in the SOW when deployed in the agreed-upon NetSuite environment.

We do not warrant that the software will be error-free or uninterrupted. We are not responsible for issues caused by changes to the NetSuite platform, third-party integrations, or modifications made by the client or other developers after delivery.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLOWSYNC CONSULTING DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

8. Limitation of Liability

FlowSync Consulting's total liability for any claim arising out of or related to services provided shall not exceed the total amount paid by the client for the specific project or engagement in question.

In no event shall FlowSync Consulting be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, or business interruption, even if advised of the possibility of such damages.

9. Confidentiality

Both parties agree to keep confidential any proprietary information, business data, or trade secrets disclosed during the engagement. This obligation survives the termination of the engagement.

FlowSync Consulting may create anonymized case studies of completed projects for portfolio and marketing purposes, provided no client-identifying information or proprietary data is disclosed without written consent.

10. Governing Law

These Terms of Service are governed by the laws of the United States. Any disputes shall be resolved according to applicable federal or state law.

11. Changes to Terms

FlowSync Consulting reserves the right to update these Terms of Service at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of services after changes constitutes acceptance of the new terms.

12. Contact

For questions about these Terms of Service, please contact us.
Business Name: FlowSync Consulting
Location: Remote, USA